American Airlines' Unlimited Lifetime First-Class Pass (1981–2008)

Steven Rothstein flew 30 million miles for free. American Airlines flew into a $21 million hole. Only one of them saw it coming.

Share
Business class airplane cabin seats
Photo: PhillipC (CC BY 2.0)

In 1987, Chicago businessman Steven Rothstein paid American Airlines $250,000 for an AAirpass: unlimited first-class travel, for life. He later paid another $150,000 to add an unlimited companion pass, so a second seat would always fly free beside him.

He used it. Over the following two decades, Rothstein logged roughly 30 million miles across some 10,000 flights, all free, all first class.

In December 2008, his passport was confiscated at Chicago O'Hare and his pass was pulled. American Airlines alleged Rothstein had been making speculative, often same-day bookings for flights he had no intention of taking, and had at times booked seats under names like "Bag Rothstein" and "Steven Rothstein Jr." The airline said the pattern of use had cost it roughly $21 million.

Rothstein sued for $7 million; American Airlines countersued for breach of contract. Neither case reached a verdict — the two sides settled out of court in 2012, on confidential terms. What is public is simpler: the pass never flew again.


Filed from public reporting:

Read more

Milwaukee County Required Augmented-Reality Game Publishers to Apply for Park Event Permits After Pokémon Go Crowds Overran Lake Park. The Law Was Undone by a Cowboy-Themed Poker App and Cost $83,000 in Legal Fees.

Milwaukee County Required Augmented-Reality Game Publishers to Apply for Park Event Permits After Pokémon Go Crowds Overran Lake Park. The Law Was Undone by a Cowboy-Themed Poker App and Cost $83,000 in Legal Fees.

In July 2016, Pokémon Go was released, and Lake Park, a public park on Milwaukee's East Side, turned out to be full of places the game told people to visit. Hundreds of players arrived, and sometimes thousands, at all hours. According to the Associated Press, the result was

By The Complaints Department
Panera Launched an Unlimited Self-Serve Drinks Subscription in 2022 Alongside a Lemonade With Up to 390 Milligrams of Caffeine. The Only Limit at the Fountain Was One Cup Every Two Hours.

Panera Launched an Unlimited Self-Serve Drinks Subscription in 2022 Alongside a Lemonade With Up to 390 Milligrams of Caffeine. The Only Limit at the Fountain Was One Cup Every Two Hours.

On 19 April 2022, Panera Bread launched Unlimited Sip Club, which it billed as the first nationwide unlimited subscription for self-serve beverages. For $10.99 a month, members could take one self-serve drink every two hours during café hours, refills included. The menu covered coffee, tea, fountain soda,

By The Complaints Department
The Man Who Wrote the Password Rules Said in 2017 That He Regretted Them. His Own Guideline Had Predicted in 2004 That Everyone Would Capitalize the First Letter and Put the Symbol at the End.

The Man Who Wrote the Password Rules Said in 2017 That He Regretted Them. His Own Guideline Had Predicted in 2004 That Everyone Would Capitalize the First Letter and Put the Symbol at the End.

In June 2004 the National Institute of Standards and Technology published Special Publication 800-63, the Electronic Authentication Guideline, by William Burr, Donna Dodson and Timothy Polk. It was written for US federal agencies. Its Appendix A set out a method for estimating how strong a password was, and it

By The Complaints Department
Ofo Put Millions of Yellow Bicycles on China's Streets for Anyone to Ride and Took a Small Deposit to Make Sure They Came Back. At Last Count, More Than Fifteen Million Riders Were Still Waiting for the Deposit.

Ofo Put Millions of Yellow Bicycles on China's Streets for Anyone to Ride and Took a Small Deposit to Make Sure They Came Back. At Last Count, More Than Fifteen Million Riders Were Still Waiting for the Deposit.

Ofo was founded in 2014 by Dai Wei, a Peking University graduate, and began on that university's campus. The idea was simple enough to fit on a sticker. A yellow bicycle stood on the pavement, unattended. A rider paid through an app, cycled wherever they were going, and

By The Complaints Department